Help Desk Certifications: What you should know

This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. HDI Certifications focus on skills, leadership, technical knowledge and service quality. While many of the other certifications mentioned focus on privacy and security, HDI certifications focus on quality of service, so they’re an essential certification to have alongside things like PCI or HIPAA compliance.

• Finally, certifications can help differentiate job seekers from their competition, allowing them to stand out in a crowded job market.
• Information Technology Infrastructure Library (ITIL) is a framework focused on the alignment of IT services with the needs of the business.
• The exam consists of multiple choice questions and includes a performance-based component.
• It is designed to help IT professionals gain the skills and knowledge needed to provide quality customer service in a support center environment.
• Employers often look for applicants who are knowledgeable about new technologies and can quickly adapt to changing industry trends.
• It’s also the ace up your sleeve when you’re ready to take the next step in your career.

To get your ITIL Foundation certification, you need to take an accredited training course from an accredited provider. Once you have completed the course, you can then register for the exam through PeopleCert or Axelos websites. The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you will hold the designation of Certified Instrument Specialist (CIS). At $99 per course, the Microsoft IT Support certification is a training program based on Microsoft’s product suite..

Desktop IT Support Level 1 and 2 in real life (Troubleshooting) (Udemy)

This help desk certification is also beneficial for individuals with knowledge of CompTIA A+. In this course, you will gain training on active directories, office 365, and windows 10. This course is a free IT support and help desk course that also allows https://remotemode.net/ you to access job placement resources upon completion. It offers quality labs and projects to teach operating systems and cyber security. With this vendor-specific certification, IT pros can provide end-user support for Cisco products and services.

There are actually eight different types of HDI certifications, sorted out by different types of roles, such as Customer Service Representative, Support Center Director, Desktop Advanced Support Technician and more. As a result, HDI certification is something undergone by individual agents, and a call center that hires HDI certified agents—or provides HDI certification training—is a good indication that your call center employs high-quality agents. This certification ensures that your call center has achieved the data security standards outlined by the payment card industry, designed to offer advanced protection against fraud and security breaches. PCI compliant call centers are more likely to have secure networks, use advanced security software and have employees who are regularly trained and updated on current security measures. This article provides examples of resume objectives for help desk managers, outlining the key skills and experience required for success in this role.

Top Help Desk Certification

If you don’t have good product knowledge, you may lead the customer astray with false information, or elongate the time necessary to help them by having to ask for assistance or even hand them off to another help desk team member. Your job at the help desk is to find the solution the customer is looking for, and for that, you need to be a critical thinker. The answer to a customer’s question may not always be black and white and may take additional information like context or understanding of the system from different perspectives to conclude.

Anyone interested in learning and becoming a system admin can check out what’s in store here. Upon completion of this IT certification program, Students are supported in the next step of job search. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more. This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field.

Is financial assistance available for the Google IT Support and IT Automation with Python Certificates?

Then, it goes into detail about how you can use Microsoft’s tools to carry out different support functions. To get certified, individuals must first register for the ITIL Foundation Certification exam through an accredited training provider. There are a variety of different providers available, help desk engineer including online courses and in-person classes. The ITIL Foundation Certification exam typically takes about two hours to complete, and consists of 40 multiple choice questions. To obtain the certification, candidates must achieve a minimum score of 65 percent on the exam.